Last updated: July 1, 2026
We want every devotee to understand what happens to a booking before payment and before a Sevak begins service. The app shows the applicable cancellation and refund amount before you confirm.
You may cancel a booking before acceptance. Cancellation is unconditional during the first five minutes after booking and remains free before acceptance. Any payment hold is voided, or an approved refund is initiated to the original payment method.
If a Sevak has accepted, cancellation is reviewed against the work already performed, including travel toward the place of worship. The app shows any partial refund and Sevak adjustment before you confirm cancellation.
Once proof is submitted, you can record peace or raise a concern in the app. A concern may be reviewed where you believe the service was not performed, the proof is false, or local rules were not followed. Approved refunds are handled after review.
Approved refunds are initiated to the original payment method. Banks and payment networks may take additional working days to credit the amount. Sevahey cannot control delays caused by a bank, card network, or payment processor.
Start with the in-app booking dispute flow, or contact support@sevahey.com with your booking reference. Do not include card numbers, CVV, or passwords in an email.